Frequently Asked Questions

No. We welcome orders of all sizes, with no minimum order value.

No, you can check out as a guest. Creating an account lets you see your order history and check out faster next time.

Email info@nailogy.co.uk as soon as possible with your order number. We can change or cancel an order before it has been dispatched. Once dispatched, you can still cancel most orders under your 14-day cancellation rights – see Refunds & Returns.

Please check your address before paying. We can only change it before your order is dispatched, so contact us straight away if you spot a mistake.

Pre-order and back-in-stock items ship when stock arrives, and mixed baskets ship together once every item is ready unless we tell you otherwise. If something you ordered becomes unavailable, we may suggest an alternative, but we'll only substitute with your agreement.

We may cancel an order for legitimate reasons such as stock unavailability, a pricing error, a payment issue or suspected fraud. If you've already paid, you'll receive a full refund to your original payment method.

We deliver to UK addresses only: mainland UK, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands. We can also deliver to BFPO addresses and parcel lockers where the carrier allows.

We don't ship internationally, because many gels, primers and salon liquids are classed as flammable or dangerous goods, which carriers restrict on international and air routes.

• Standard (Royal Mail Tracked 48): £3.99, 2–3 working days after dispatch
• Express (Royal Mail Tracked 24): £7.99, 1–2 working days after dispatch
• Free standard delivery on orders over £150 (after discounts)

The delivery cost is always shown at checkout before you pay.

Orders are dispatched within 3–5 working days of payment. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm, at weekends or on bank holidays are processed from the next working day.

Delivery times start from dispatch: 2–3 working days for Standard and 1–2 working days for Express. Highlands and islands addresses may take 1–2 extra days.

During sales, launches and the Christmas period, processing can take up to 2 extra working days. We publish last order dates for Christmas each December.

Yes. You'll get an email with a tracking link as soon as your parcel leaves us. If you haven't received it within 5 working days, check your spam folder, then contact us.

They may. Large or heavy equipment such as nail lamps, drills and dust collectors can ship by courier as a separate parcel, at no extra charge.

Not for mainland UK or Northern Ireland. Orders to the Channel Islands may face local import charges.

If tracking hasn't moved for 5 working days, tell us and we'll open a claim with the carrier. If your parcel hasn't arrived 10 working days after dispatch, contact us; once the carrier confirms it's lost, we'll send a replacement or a full refund.

Please check with neighbours and your chosen safe place first, then contact us within 7 days so we can investigate with the carrier.

Yes. You can cancel most online purchases within 14 days of receiving them, without giving a reason. Email info@nailogy.co.uk first and we'll send you the return address and instructions. Then return the items within a further 14 days, in their original packaging where possible.

For hygiene and health protection reasons, sealed products such as gels and liquids can't be returned for a change of mind once they've been unsealed, where the legal exception applies. This never affects your rights if a product is faulty, damaged or not as described.

For change-of-mind returns, you pay the cost of sending the item back. If the item is faulty, damaged or we sent the wrong product, we'll cover reasonable return costs. We recommend a tracked service and keeping proof of postage.

We refund within 14 days of receiving the returned goods (or proof that you've sent them back, if earlier), to your original payment method. Your bank may take a few extra days to show the funds.

For a valid cancellation, we refund the original standard delivery charge. Extra charges for Express delivery above the standard rate aren't refunded. If an item was faulty, damaged or sent in error, delivery charges are refunded.

Please email us a photo within 48 hours of delivery and keep the packaging. We'll replace or refund the item. Please don't use a leaking product.

Tell us within 14 days and we'll send what's missing or correct at no cost to you.

Contact us to discuss the options. Voluntary exchanges depend on the product being eligible for return and on stock availability.

Many of our products are professional nail materials intended for trained nail technicians. Always follow the manufacturer's instructions and safety warnings, and make sure you're trained to use professional products safely.

Yes, gels need a UV/LED nail lamp to cure. Each product page gives the curing time. DARK recommends using original DARK lamps with DARK materials for the best results. Browse our UV/LED nail lamps.

Applied over a good base and sealed with a top coat, DARK gel polish keeps its colour for up to 4 weeks. Most shades cover in 1–2 coats. See the DARK gel polish collection.

On natural nails, start with a thin layer of a medium-acid base (such as DARK Iconic Base) for adhesion. Then level and strengthen with a rubber or camouflage base, such as DARK Pro Base or Patrisa Nail rubber base. Browse base and top coats.

A rubber base is a flexible, usually clear base used to level and strengthen the nail under colour. A cover (camouflage) base does the same but has a natural tint, so it can be worn on its own or give a more even look under gel polish.

Builder gel in a bottle (often called BIAB-style gel) is a brush-on hard gel used to strengthen natural nails, add a little length and repair breaks. Our DARK Smart Builder Gel leaves no sticky layer. See builder gel in a bottle.

It depends on the top coat. No-wipe top coats, such as DARK Iconic Top, have no sticky layer. Some matte tops, such as DARK Matte Top, have a sticky layer. Each product page says which type it is.

Patrisa Nail rubber base can be removed with a fine e-file bit, or soaked off in an acetone-based remover for about 15 minutes.

Diamond bits are used for cuticle work and the natural nail; red is soft (gentle) and blue is medium. Carbide bits are used for removing gel and correcting extensions. Each product page lists what the bit is for. See instruments and e-file bits.

Yes. Our STALEKS EXPERT bits and instruments are corrosion resistant and can go through all types of sterilisation and disinfection. We also stock sterilisation pouches.

Some nail products can cause allergic reactions. Don't use a product if you're allergic or intolerant to any of its ingredients, and consult a doctor if in doubt. Ingredients are on the label and we can share the full list on request before you buy.

We photograph products as accurately as we can, but colours can look slightly different depending on your screen and lighting.

No. DARK products are not tested on animals. They hold European and Ukrainian quality certificates and are registered in the EU CPNP system.

All major cards are accepted through our secure checkout. The payment options available to you are shown at checkout.

All prices are in British pounds (GBP). The final total, including any taxes and delivery, is shown at checkout before you pay.

Yes. Our checkout is hosted securely by Shopify and payments are processed by PCI-compliant payment providers. We never see or store your full card number.

Email info@nailogy.co.uk or use our contact form. We reply within 1 working day. Please include your order number if your message is about an order.

No, Nailogy is an online shop based in the United Kingdom, so we don't have premises open to visitors.