Refunds & Returns Policy

NAILOGY SHOP UK

Last updated: 23 October 2026

At Nailogy Shop UK, customer satisfaction is important to us. We take great care in selecting, preparing and packaging our professional nail products to ensure they reach you in excellent condition.

If you are not completely satisfied with your purchase, we are here to help and will do our best to resolve your concerns promptly and fairly.

1. RETURNS

You have the right to cancel most eligible online purchases within 14 days of receiving your order, without providing a reason.

To request a return, please contact us at info@nailogy.co.uk within this period.

Once you have notified us of your cancellation, you must return the eligible products within a further 14 days.

Products should be returned in their original packaging where possible, with all included accessories.

You may inspect products as you would reasonably be permitted to do in a physical shop. However, a deduction from your refund may apply if handling beyond what is necessary reduces the value of the goods.

For hygiene and safety reasons, certain sealed products that are not suitable for return due to health protection or hygiene requirements cannot be returned for a change of mind once unsealed, where the relevant legal exception applies.

This may include eligible hygiene-sensitive manicure and pedicure products.

These restrictions do not affect your rights if a product is faulty, damaged or not as described.

2. SHIPPING RETURNS

Unless the product is faulty, incorrect or not as described, customers are responsible for the direct cost of return shipping, provided this was communicated before purchase.

We recommend using a tracked delivery service and keeping proof of postage until your return has been processed.

Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transportation.

For faulty or incorrectly supplied products, we will cover reasonable return costs where required by law.

Please contact our customer service team before returning products so we can provide the correct return address and instructions.

3. REFUNDS

Once we receive your returned products, we will inspect them and confirm the outcome of your return.

For valid cancellations under the statutory cooling-off period, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier.

Where no goods have been supplied, refunds will be processed within 14 days of receiving your cancellation notice.

Eligible cancellation refunds include the original standard delivery charge, where applicable. Additional charges for premium or express delivery are not refundable beyond the standard delivery amount.

Refunds will be issued to the original payment method unless otherwise agreed.

Please allow additional time for your bank or payment provider to make the funds available.

Refunds for faulty or incorrectly supplied products will be handled in accordance with applicable UK consumer law.

4. FAULTY, INCORRECT OR DAMAGED ORDERS

We carefully check and package every order before dispatch.

If you receive an incorrect, damaged, faulty or incomplete order, please contact us as soon as possible.

We recommend reporting visible damage or missing items within 48 hours of delivery to help us investigate quickly.

Please include:

Your order number.
A description of the issue.
Clear photographs of the affected products and packaging, where possible.

We will review your request and provide an appropriate remedy, which may include a replacement, repair or refund, depending on the circumstances and your statutory rights.

The recommended 48-hour reporting period does not restrict your legal rights to report faulty or incorrectly supplied goods.

5. LOST OR MISSING PARCELS

If your order has not arrived within the expected delivery timeframe, please contact us at info@nailogy.co.uk.

We will investigate the delivery status with the courier and assist in resolving the issue.

Where a parcel is confirmed lost before responsibility for the goods has passed to the customer, we will arrange an appropriate replacement or refund in accordance with applicable consumer law.

6. EXCHANGES

We offer exchanges or replacements for products that arrive faulty, damaged or incorrect, where appropriate.

If you wish to exchange an unwanted product for a different colour, size or item, please contact us to discuss the available options.

Any voluntary exchange will depend on product eligibility and stock availability.

Your statutory rights remain unaffected.

7. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for change-of-mind returns where an applicable legal exception exists.

This may include sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

Products damaged through improper use, incorrect storage or failure to follow manufacturer instructions may also be ineligible for a voluntary return or exchange.

Opening a product does not automatically remove your statutory cancellation rights unless a relevant legal exception applies.

Non-returnable conditions do not apply where products are faulty, damaged on arrival or not as described and the customer is entitled to a statutory remedy.

8. POLICY CONDITIONS

Nailogy Shop UK reserves the right to inspect returned products and assess whether a return qualifies under this policy and applicable law.

For voluntary returns outside statutory cancellation rights, we may decline products that do not meet the agreed return conditions.

We encourage customers to contact us before sending products back so that returns can be processed efficiently.

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

9. CONTACT US

If you have any questions about returns, refunds, exchanges or damaged orders, please contact our customer support team.

NAILOGY SHOP UK

Email: info@nailogy.co.uk

Website: www.nailogy.co.uk

We aim to respond to all customer enquiries as promptly as possible.

Thank you for shopping with Nailogy Shop UK.

NAILOGY SHOP UK | PROFESSIONAL NAIL SUPPLIES